Privacy Policy
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US-FEX (“US-FEX,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and operational data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the US-FEX platform, website, APIs, software, and related services (collectively, the “Platform”).
By using the Platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account & Contact Information
We may collect:
- Name
- Company name
- Email address
- Phone number
- Job title
- Login credentials
1.2 Freight & Operational Data
Because US-FEX operates as a logistics transaction platform, we collect data related to freight operations, including:
- Shipment details
- Load rates
- Carrier information
- Documents (rate confirmations, bills of lading, invoices, etc.)
- Workflow activity and transaction history
- Bid activity and negotiation metadata
1.3 Technical & Usage Data
We automatically collect:
- IP address
- Device and browser type
- Platform usage patterns
- System logs and performance data
- API usage metrics
1.4 AI Intake & Document Processing Data
Documents submitted via automated or AI-driven intake workflows may be processed to extract operational information.
These documents may be retained for system performance, analytics, and platform improvement.
2. How We Use Information
US-FEX uses collected information to:
- Provide and operate the Platform
- Facilitate freight transactions and workflow automation
- Process billing and fees
- Improve system performance and user experience
- Develop and train AI and automation models
- Monitor platform integrity and prevent fraud
- Provide customer support
- Comply with legal obligations
3. Data Sharing & Disclosure
We do not sell personal data.
We may share information:
3.1 With Transaction Counterparties
Freight transaction data may be visible to participating shippers, brokers, carriers, agents, and authorized users within the workflow.
3.2 With Service Providers
We may share data with vendors who support:
- Cloud infrastructure
- Payment processing
- Analytics
- AI processing
- Customer support
These providers are contractually obligated to safeguard information.
3.3 Legal Requirements
We may disclose data if required to:
- Comply with law or legal process
- Protect platform security
- Enforce our Terms of Service
- Prevent fraud or abuse
4. Data Retention
US-FEX retains information for as long as necessary to:
- Provide services
- Maintain operational records
- Improve platform intelligence
- Comply with legal or regulatory obligations
Freight transaction records may be retained even after account termination.
5. AI & Data Intelligence Use
Users acknowledge that operational data and documents processed through the Platform may be used in aggregated or de-identified form to:
- Improve automation workflows
- Enhance matching and bidding algorithms
- Train logistics-specific AI models
- Develop platform analytics
US-FEX will not publicly disclose identifiable shipment-level data without consent unless legally required.
6. Security
US-FEX implements commercially reasonable safeguards including:
- Encryption
- Access controls
- Secure cloud hosting
- Monitoring and logging
However, no system can be guaranteed fully secure.
7. User Responsibilities
Users are responsible for:
- Protecting login credentials
- Ensuring lawful sharing of shipment data
- Maintaining internal data compliance
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Request access to personal data
- Request correction or deletion
- Object to certain processing
- Request data portability
Requests may be submitted to [email protected]
9. International Data Transfers
Platform data may be processed or stored in jurisdictions outside your location, including the United States.
10. Children’s Privacy
US-FEX is intended for business use only and not directed to individuals under 18.
11. Changes to this Policy
We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance.
12. Contact
For privacy inquiries:
US-FEX
9811 W. Charleston Ave. STE 2425
Las Vegas, NV. 891117
Thank you,
